Refund Policy

At Selaras Group, we are committed to delivering high-quality advisory and consulting services. This Refund Policy outlines the terms under which refunds may be requested and processed.

All service fees are agreed upon in writing prior to the commencement of any engagement. Fees are due as specified in your service agreement or invoice.

Refund requests may be considered under the following circumstances:

• Services have not yet commenced at the time of the refund request
• A material failure by Selaras Group to deliver agreed services
• Mutual agreement to terminate the engagement before completion

The following are generally non-refundable:

• Government fees and third-party charges paid on your behalf
• Services that have been fully or substantially delivered
• Administrative and consultation fees for completed work

To request a refund, please contact us in writing with your service agreement details and reason for the request. We will review your request within 10 business days and respond accordingly.

For refund-related inquiries, please contact our team through our website contact form or directly at our Jakarta office.